Our technicians work hard every day to make sure that your machine is ready for you when you want to get the job done.

Labor Rate: $85 per hour

Service Process:

  1. Machine taken into our shop and tagged
  2. Triage- the machine is looked over thoroughly for the issue it is brought in for and anything else that might effect the performance of the machine
  3. Quote- the customer is called with a quote based on what the technician finds on the machine during triage. At this time you will be given an approximate timeframe for completion of the unit.  This is based on the amount of machines ahead of yours in line.  If you need your unit repaired faster than the time frame that you are given you may request a STOP THE SHOP service. 
  4. Parts ordered/ pulled- When the customer approves some or all of the the parts are ordered and pulled for the technician to install on the machine
  5. Repair- the technician repairs the machine
  6. QC- the machine is used by another staff member to assure that it functions properly and safely based on the quote that the customer approved.
  7. Checkout- the machine is washed and billed and the customer is called to pick up the machine

**All machines not picked up within 5 days of the customer being informed it is complete will incur a storage fee of $10 per day, unless other arrangements are made with management.  No inside storage is available for long term storage. 

STOP THE SHOP service= All technicians will stop what they are doing and repair your machine as soon as your parts walk through the door.  The fee is $150 per hour, per technician for this service.  This service is intended for emergency situations only.